01180nam a2200253 a 450000100080000000500110000800800410001902400310006010000170009124501210010826001070022930000160033650000160035252003560036865300250072465300400074965300140078965300190080365300170082265300310083970000200087070000180089070000180090810069712020-01-20       1993    bl uuuu     u01u1 u    #d7 a10.1145/168555.1685712DOI1 aAGOSTINI, A.  aReengineering a business process with an innovative workflow management systemba case study.h[electronic resource]  aIn: CONFERENCE ON ORGANIZATIONAL COMPUTING SYSTEMS, 1993, Milpitas. Proceedings... New York: ACMc1993  ap. 154-165.  aCOOCS 1993.  aIn this paper we report on the application to a real bank procedure real bank procedure of both a new approach to the analysis of work processes, allowing the evaluation of its transaction costs, and a prototype of a Workflow Management System, allowing an effective handling of procedure breakdowns without forcing the designers to take care of them.  aCommunication system  aComputer-supported cooperative work  aGroupware  aOffice routine  aWork process  aWorkflow management system1 aDE MICHELIS, G.1 aGRASSO, M. A.1 aPATRIARCA, S.