01346naa a2200169 a 450000100080000000500110000800800410001902400330006010000180009324501360011126000090024752007720025665300190102865300180104770000220106577300890108721573262023-10-19       2023    bl uuuu     u00u1 u    #d7 a10.9790/487X-25040415242DOI1 aRODRIGUES, S.  aApplication of quality management tools to reduce costs with scrap in the automated teller machine industry.h[electronic resource]  c2023  aGlobalization has increased competitiveness among markets and consequently, companies have sought to optimize their production processes to reduce scrap and production costs through the implementation of advanced technologies and quality tools. The quality tools facilitate the resolution of problems that interfere with the good performance of the process, product, or service and enable the continuous improvement of the processes, contributing to the scrap reduction and increasing customer satisfaction and reducing the costs of non-conforming materials. The objective of this study is to reduce financial losses associated with scrap generation through the introduction of quality tools applied to the production process in the automated teller machine industry.  aCost reduction  aQuality tools1 aLIMA, R. M. B. de  tIOSR Journal of Business and Managementgv. 25, n. 4, Ser. 4, p. 15-24, April. 2023.