01091nam a2200205 a 450000100080000000500110000800800410001902000180006010000210007824500560009926000250015530000100018052006150019065000150080565300140082065300150083465300120084965300120086165300120087310994511997-05-13       1977    bl uuuu      00u1 u    #d  a0-87815-017-X1 aLANCASTER, F. W.  aThe measurement and evaluation of library services.  aArlington: IRPc1977  a395p.  aThe evaluation of library services: an introduction; Studies of catalog use; Evaluation of reference service; Evaluation of literature searching and information retrieval; Evaluation of the collection; Evaluation of document delivery capabilities; The range and scope of library services; Evaluation of technical services; Evaluation of automated systems in libraries; The relevance of standards to the evaluation of library services; Library surveys; Effect of physical accessibility and ease of use; Cost-performance-benefits considerations; Conclusion: factors affecting the performance of library services.  aBiblioteca  aAvaliacao  aEvaluation  aLibrary  aService  aServico